The Relationship between Knowledge Management and Innovation in Turkish Service and High-Tech Firms

Knowledge management, innovativeness and innovation have an important impact on business development and survival. Empirically analyzing these three concepts is critical because of the importance of these concepts for creating competitive advantage. Organizations need to generate, modify, and manage knowledge in order to maintain their innovation capability. This study examines the relationship between effective knowledge management processes and innovation types in organizations as well as shedding light on the mediating effect of innovativeness on the link between knowledge management process and innovation types. Survey data collected from 103 participants in Turkey. The results of the study show that knowledge management processes relate positively to innovativeness, which in turn increases innovations in organizations.